Yingchen Film and Television Equipment Co., Ltd

First-Class Quality, Attention to Detail, Full Participation, Customer Satisfaction

uploads/images/202506/b4f30b112737640027925d18b496e92b.png

Quality Control Process, Full-Process Inspection

Submit a Warranty Claim

Product Inspection and Evaluation

Repair, Testing, and Return

Please send an email to: Service@yinchem.com
To ensure we can process your request efficiently, please include the following key information in your email:

Your Detailed Shipping Address: (For product return shipping)
Product Model: (Usually marked on the product itself or its packaging)
Detailed Problem Description: Please describe the issue, malfunction, or symptoms your product is experiencing as specifically as possible. If convenient, attaching relevant photos or a short video will help us diagnose the problem more quickly.
Your Preferred Contact Method: Please provide your phone number, and optionally, your WeChat ID or WhatsApp number, so we can communicate with you promptly.

Please send an email to: Service@yinchem.com
To ensure we can process your request efficiently, please include the following key information in your email:

Our team of professional engineers will immediately conduct a comprehensive inspection and detailed evaluation of the product.
We will carefully analyze the cause of the failure to determine if it falls within the scope of the warranty.
The inspection and evaluation process typically takes [e.g., 3-5] business days, though the specific time may vary depending on the complexity of the issue. We will keep you informed of the progress in a timely manner.

Please send an email to: Service@yinchem.com
To ensure we can process your request efficiently, please include the following key information in your email:

The repaired or replaced product will undergo at least two rounds of rigorous performance and safety testing to ensure it is fully restored to normal function and meets factory standards.
After passing all tests, we will properly package the product and ship it back to your designated address as quickly and safely as possible. At the same time, we will provide you with the relevant logistics information.